FAQ

01. CAN I PRE-ORDER ITEMS FOR DELIVERY?

Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time.

02. CAN I CHANGE MY ORDER?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call (561)-599-7779 , and if it has not yet been processed we will change or re-issue a new amended order.

03. WHAT HOURS IS CUSTOMER SERVICE AVAILABLE?

The Philogene Fashion customer team is available from Monday to Friday 6pm to 10pm Eastern Standard Time (Florida). Please note our customer service team is not available on Pubic Holidays.

04. WHEN DO I GET MY REFUND ONCE I HAVE RETURNED AN ITEM?

Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within 1 week.

05. ARE RETURNS AVAILABLE?

Due to COVID-19 , we are currently unavailable to accept returns. However, we can accept store credit for another item of choice. A virtual gift card will be issued for use on PhilogeneFashion.com . If any of the items we deliver are damaged or incorrect, we will refund the delivery charge.

06. WHAT SHOULD I DO IF MY CREDIT/DEBIT CARD HAS BEEN REFUSED WHEN PLACING AN ORDER?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card or contact your bank.

07. A PRODUCT I WOULD LIKE TO PURCHASE IS OUT OF STOCK, WHEN WILL THE ITEM BE AVAILABLE?

If a product that you would like to purchase is not available in your color or size, please contact the Philogene Fashion customer service team Philogenefashion@yahoo.com with the style code, color and size.  Our team will be able to let you know when the product will be available or if the product may be available online.

08. DO YOU DELIVER OVERSEAS?

As of now not quite! However, stay tuned for future updates!

09. HOW DO I TRACK MY ORDER?

Once your order has been dispatched from our warehouse you will receive a shipping tracking email from our postal supplier. If you have not received this email, we recommend checking your junk mail. This email will include your tracking number and a website link to the postal suppliers website to track your order. Please allow 24 hours from receipt before tracking.